Login Issues

Error Message: We Can’t Find That Email: We can’t find an account with that email address. Would you like to create a new one?
Cause: Logging in with the wrong email address. 
Fix: 

  1. Use your workplace email address if your manager uses NurseGrid to distribute your schedule.
  2. If you have a Gmail account and you use your Gmail account to login to NurseGrid, please click the “Your email address” button and try logging in with your Gmail email address there.

 
Error Message: Email Check Not Verified
Cause: You may have an old version of the NurseGrid Mobile App downloaded.
Fix: 

  1. From your mobile device, click this link to download latest release or click this link to see if you already have it installed. 
  2. If you don’t see a new version available, please uninstall the app and then reinstall the app to force it to download the newest version.

 
Non-Error: I logged in and my schedule is blank/I can’t find my schedule.
Cause: You probably have two accounts and have logged in with a different email address that is not associated with your current schedule.
Fix: Log out of your account. Log in using the email that was used to create your NurseGrid account. If you forgot the password, no problem. Simply click the reset password button and wait for a reset link to arrive in your inbox (please be sure to check your spam folder).
 


 
Submit a Ticket
If you are still experiencing issues, please click here to submit a ticket and our team will get back to as soon as possible.

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